• Please note the Global Service Desk’s hours of operation. There may be no technicians available on the weekends from Friday 8PM EST through Sundays 9pm EST. Please check our knowledge base at gsd.ouryahoo.com for assistance or contact us outside of those times. You can also send us an email at ithelp [at] yahooinc.com and a technician will respond as soon as possible.

Important Messages

• NOTICE: CHROME LOGIN AUTHENTICATION ISSUES REPORTED
  
  We are aware of reports from users having difficulty logging into their VPN or internal sites/services following the most recent Chrome update.
  
  Please note that this is likely due to 3rd-Party Chrome browser extensions. Please first attempt disabling ALL 3rd-party extensions (non-CORP managed) and then quit the Chrome browser.
  
  If the login issues persist after attempting this, please proceed with reaching out to us for support.
• NOTICE: High Support Volume & Extended Wait Times
  
  Please be aware that we are currently experiencing a high volume of support requests, leading to longer-than-usual wait times.
  
  For Password Resets or General Questions: Please try using the Yodel Bot in Slack first.
  
  If the Bot Can't Help: Proceed with checking in, and a technician will be with you as soon as possible.
  
  Thank you for your patience and understanding!